Last Updated: 22 September 2025

InHouse Health&Fitness (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We may collect the following types of personal information:

Account Information: Name, email, password, phone number.

Trainer Information: Qualifications, certifications, insurance documents, photos, profile description.

Booking & Payment Information: Session bookings, payment details (via Stripe), transaction history.

Health & Safety Information: Information voluntarily provided by Clients to Trainers (e.g., injuries, medical conditions).

Technical Data: IP address, browser type, device information, cookies, usage statistics.

2. How We Use Your Information

We process your information to:

Provide and operate the marketplace.

Verify Trainers and ensure compliance with safety standards.

Process bookings and payments.

Provide customer support and dispute resolution.

Improve our platform, marketing, and user experience.

Comply with legal obligations (e.g., accounting, taxation).

3. Legal Basis for Processing

We rely on the following lawful bases under GDPR:

Contract: To deliver services you request (e.g., bookings).

Consent: For marketing communications and optional data (you may withdraw consent anytime).

Legal Obligation: To comply with tax, accounting, or legal requirements.

Legitimate Interest: To improve services, prevent fraud, and ensure platform security.

4. Sharing Your Information

We may share your data with:

Trainers and Clients: Necessary information for fulfilling bookings.

Payment Processor (Stripe): To process payments securely.

Service Providers: IT, hosting, analytics, customer support.

Legal Authorities: If required by law or to protect rights and safety.

We never sell your personal data.

5. Data Retention

Account data is retained as long as your account is active.

Booking and transaction data is retained for at least 6 years for tax/accounting compliance.

Documents (e.g., insurance, certifications) are kept while the Trainer is active and deleted upon request or account closure.

6. Data Subject Rights (GDPR)

You have the following rights:

Access your personal data.

Rectify inaccurate or incomplete data.

Request deletion of your data (“right to be forgotten”).

Restrict or object to processing.

Request data portability.

Withdraw consent for marketing at any time.

To exercise these rights, contact us at: info@inhousehealthandfitness.com

7. Cookies & Tracking

We use cookies and similar technologies for:

Website functionality.

Analytics (e.g., Google Analytics).

Marketing and retargeting campaigns.

You may manage cookies via your browser settings.

8. Data Security

We implement technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access. However, no system is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

If data is transferred outside the EU/EEA (e.g., Stripe servers), we ensure appropriate safeguards such as Standard Contractual Clauses.

10. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

InHouse Health&Fitness Email: info@inhousehealthandfitness.com